• If you have received an e-ticket then your booking is confirmed.
• Tours and Experiences are operated subject to demand, and on rare occasions, it is necessary to cancel a departure due to extenuating circumstances (road closures, venue closures etc.). If there are any changes to your Tour or Experience we will contact you.
• If you booked a Rail Tour, your train tickets will be sent to you in advance to your scheduled departure date via email.

• You should receive your e-ticket a few minutes after you have completed your booking. Please check your spam and junk folders.
• If your e-ticket has not arrived after 10 minutes then please call or email us and our team will be happy to help.

• Please visit the specific product page on our website to see the inclusions and exclusions.
• On Tours and Experiences, gratuities for your Expert Guide and driver are not included, however, they are at your discretion.

• You are able to amend your booking free of charge (subject to availability) in line with our Amendments & Cancellations policy (see our Booking Conditions). 
• Please note that some Rail Tours and Attractions are non-refundable and non-changeable.

We will make every effort to provide a refund for any cancellations in accordance with the below periods of notice prior to the date of departure:

TOURS

• Coach and walking tours: 24 hours
• Warner Bros. Studio Tour: 48 hours
• ABBA Voyage: 48 hours (transfer only) to 72 hours (transfer & concert)
• Stonehenge Inner Circle Access: 72 hours
• Private Chauffeur: 72 hours

RAIL

• UK Rail tours: 7 days (except for Bicester Village: 72 hours)
• Paris tours are non-refundable once booked

ATTRACTIONS

• Merlin Entertainment Attractions: 24 hours
• Buckingham Palace State Rooms: 48 hours
• City Cruises: 24 hours (sightseeing) to 72 hours (dining)
• Churchill War Rooms non-refundable
• Westminster Abbey non-refundable
• Windsor Castle non-refundable
• All other attractions are refundable in advance of the travel date
• Warner Bros. group bookings can be cancelled up to 30 days prior to travel, within 30 days 100% cancellation fee applies

Third-Party Tours or products and services not operated directly by Evan Evans are subject to the booking terms and conditions of the company that operates the product. Please refer to the specific product page for further information. 

• If you have received an e-ticket, there is no need for you to reconfirm your booking. However, please feel free to call us or email us, should you require additional information or have any further questions.

• If you have booked a Tour or Experience then you do not need to print out your ticket, however, please bring an electronic copy with you.
• If you have booked an Attraction you will need to bring a printed copy of your ticket to gain admission.

• Your ticket (either your e-ticket or a printed ticket. You must print your e-ticket if you are visiting an attraction).
• If you are on a Tour or Experience, you are welcome to bring a packed lunch and a cold drink. Hot food and hot drinks are not allowed onboard the coach. 
• An umbrella or waterproofs in-case of wet weather. 
• Instructions on how to get to your departure point. 
• Spare change if you wish to tip your Expert Guide or the driver. 
• For Paris Rail Tours you must bring your Passport and Visa (if applicable). 
• If you booked one of our Rail Tours, please bring your train tickets and attraction tickets. These are sent to you in advance of your travel.

Coach Tours
Most of our half-day and full-day coach Tours depart from Gates 0-4 at Victoria Coach Station. Other Tour departures are as follows:

• Buckingham Palace and Windsor Castle - King's Gallery
• Crown Jewels of London with River Cruise - Evan Evans Office
• The Ultimate Jack the Ripper Tour with Fish & Chips - Evan Evans Office
• Royal Windsor Afternoon Tour - Evan Evans Office

• Stonehenge Inner Circle Access & Windsor - Evan Evans Office
• Warner Bros. Studio Tour:
  • From Victoria - Evan Evans Office for 9 am, 11 am, 1.30 pm and 2.30 pm departures.
  • From Russell Square - Outside Blooms Café, 51 Bedford Way, London WC1H 0DG for 1 pm departure. Please look out for our host in red Evan Evans uniform. NB: The coach will not always be able to park outside the cafe.

Small-Group Experiences

• Villages of the Cotswolds Evan Evans Office
• Harry Potter Film Locations of Lacock & The Cotswolds Evan Evans Office
• The Cotswolds with Rothschild Wine Tasting Experience Evan Evans Office

Walking Tours

• Harry Potter Film Locations Walking Tour - Statue of Winston Churchill, Parliament Square
• Secrets of the London Underground – Sherlock Holmes Statue outside Baker Street Station
• Hard Rock Music Walking Tour - Hard Rock Café London Piccadilly Circus
• Churchill Wartime London Walking Tour - Westminster Pier

Rail Tours

• Bicester Village - Marylebone Station
• Edinburgh – Kings Cross Station
• Lake District – Euston Station
• Liverpool – Euston Station
• Paris – St Pancras International (meet outside Dune Shoe Shop)
• Warwick - Marylebone Station
• Oxford - Marylebone Station
• Dorset - Waterloo Station
• Bath - Paddington Station
• York - Kings Cross Station

Private Chauffeured Experiences
You will be picked up from your hotel or the requested pick-up point in Greater London. If from a hotel, please wait by the concierge desk (or the reception if there is no concierge desk).

Attractions
There is no pick-up or drop-off to get to the Attractions. Please see the specific product page for the address. 

For all tours, please check in with a member of staff, and they will then give you a wristband for the tour.  

• Coach Tours Please arrive 30 minutes before departure in time for boarding.
• Small-Group Experiences Please arrive 30 minutes before departure in time for boarding.
• Walking Tours Please arrive 15 minutes before departure in time for boarding.
• Rail Tours Please arrive in plenty of time for the departure – we recommend at least 30 minutes prior. For Eurostar, you must arrive at the meeting time stated in your confirmation.

• Please check the product page on our website for the duration of your Tour, Experience or Attraction. 
• Please note that Coach and Rail Tours are subject to conditions out of our control (traffic, train delays etc.). We will do our best to ensure that you return at the designated time, however, this cannot be guaranteed. 

Coach Tours
Most of our coach tours finish at Victoria Train Station. Depending on the tour and the route the driver might be able to make a couple of additional stops en-route. Other tour ending details are as follows:

• Crown Jewels of London with River Cruise - guided tour ends at Tower of London (river cruise can then be taken from Tower Pier)
• The Ultimate Jack the Ripper Tour with Fish & Chips – Close to Trafalgar Square
• London in One Day – guided tour ends at Tower of London (river cruise can then be taken from Tower Pier)
• Royal London with the Changing of the Guard – Evan Evans Office

Small-Group Experiences
Most of our coach tours finish at Victoria Train Station.

Walking Tours

• Harry Potter Film Locations Walking Tour – Kings Cross Station
• Secrets of the London Underground – Westminster Underground Station
• Hard Rock Music Walking Tour - Hard Rock Café London, Old Park Lane
• Churchill Wartime London Walking Tour - Churchill War Rooms

Rail Tours

• Bicester Village - Marylebone Station
• Edinburgh – Kings Cross Station
• Lake District – Euston Station
• Liverpool – Euston Station
• Paris – St Pancras International
• Warwick - Marylebone Station
• Oxford - Marylebone Station
• York - Kings Cross Station
• Manchester – London Euston Station
• North Wales – London Euston Station
• North York Moors – Kings Cross Station
• Warner Bros Studios from Birmingham – Birmingham New Street

Private Chauffeured Experiences
You will be picked up from your hotel or the requested pick-up point in Greater London. If from a hotel, please wait by the concierge desk (or the reception if there is no concierge desk).

Attractions
There is no pick-up or drop-off to get to the Attractions. Please see the specific product page for the address. 

• Please call or email us at least 72 hours in advance of your booking to inform us of any dietary requirements.
• We will do everything to ensure that your requirements are catered for, however where we work with third parties we cannot always guarantee this.

Please call us to let us know if you are running late and we will do everything we can to help you. Just to give you an idea of what to expect:

• Coach Tours
  Unfortunately, our Coach Tours have to depart on time, not only for the enjoyment of other passengers but also as we would be subject to penalties for late-running departures. For the majority of the Tours, there is no opportunity to join at a later point. 
• Walking Tours
  If we can let the Guide know in advance that you are running late, they might be able to wait a couple of minutes for you before departing. If the Tour has already started, it will not be possible for you to join.
• Rail Tours If you are late for your train:
  • Bicester Village, Warwick and Oxford Tours: Your train tickets are fully flexible. You can simply board the next available service. 
  • All other UK Tour destinations and Paris Tour: Your train tickets are non-exchangeable and non-refundable and they cannot be used on any other service.
• Private Chauffeured Experiences
  As this is a Private Experience, the driver and Expert Guide are at your disposal, however, please inform us if you are running late. Please note that we cannot extend the experience length due to a late start time. 
• Attractions
  If you have booked a time slot, please call us and we will see what we can do. If there is no time slot booked, you can turn up at the Attraction when you wish (subject to opening times). 

• For coach tours, the majority of our coaches have toilets on board, although this cannot be guaranteed.

• For small group experiences, our vehicles do not have toilets on board, however we do make regular stops.

• If your Tour departs from Victoria Coach Station, there is a toilet (subject to a 30p charge) that you can use before departure.

• If your Tour departs from Evan Evans Office, you can use the toilets adjacent to our passengers lounge.

• If you are on a Rail Tour, most trains have toilet facilities. 

If you would like to bring along snacks or a packed lunch then you are welcome to eat on the coach. The following items are not permitted for health & safety and hygiene reasons:

• Hot drinks
• Hot food
• Ice cream
• Any foods with a strong odour

• Unfortunately, we do not take seat reservations on the coach, and we usually reserve the front 8 seats for people with a disability. Our Expert Guides also need to sit at the front of the coach so they can access the microphone.
• If your party has made separate bookings for the same tour, please contact us no less than 48 hours prior to the departure date if you wish to travel on the same coach.
• For Rail Tours, we always request forward-facing window seats, and we will endeavour to seat parties together, however, this cannot always be guaranteed. 

You can leave a Tour or Experience partway through. Please inform your Expert Guide so that they won’t wait for you to come back. Please note that we cannot guarantee the order of a Tour or Experience, so if you would like to leave at a particular destination, then you will forgo any remaining stops. 

• Unfortunately, the tickets that we purchase are non-changeable and non-refundable. If you do want to return at a later or earlier time, then we would suggest asking the station ticket office. However, if the change is possible, it may be subject to an additional fee.
• Warwick, Bicester & Oxford Tours: we have purchased an open return journey so you can return whenever you like.

• As long as you can lift your luggage into the under-coach compartments then you are welcome to bring it along. Please bring all items of value with you when leaving the coach. 
• Please note: 
  • Warner Brothers Studio Tour: the coaches we use often change, so if you bring luggage with you, we request that you take it to Warner Bros Studios (they have a luggage storage facility).
  • On our London, In One Day Tour and Crown Jewels of London Tour, you will leave the coach at the Tower of London and not return. 

Although wheelchair or mobility scooter access may be limited or difficult at certain attractions, our vehicles are equipped for the following:

• Guests with foldable wheelchairs are welcome on all of our vehicles, provided they can transfer from their wheelchairs to the designated seats unaided or with assistance from a carer or relative.
• We have limited vehicle availability for wheelchair-bound guests, so please contact us at least seven days before travel so we can make sure to arrange a suitable vehicle.
• Guests travelling with mobility scooters should contact us at least seven days before travel so we can ensure that the scooters or any additional equipment are possible to store in the vehicle's luggage compartment.

Please note that our staff cannot assist with boarding and wheeling during our tours due to health and safety regulations. Instead, your carer or relative may help you with your wheelchair or mobility scooter and getting in and out of the vehicle.

Please check the pace of your selected tour as some of our tours involve intense walking and are not recommended for people with limited mobility.

For additional information and for our Travel Accessibility Request Form, please visit our Accessibility page.

• We're very happy to hear that you had a fantastic time! We would love for you to provide feedback on TripAdvisor, Google Reviews, or Yelp.
• If you have any specific feedback that you would like to share with the team, you can also call or email us.

• We are very sorry to hear this. Please email or call us and one of the team will be on hand to help resolve any issues where possible. 

• Please email reservations@evanevanstours.co.uk with a description of the item(s) you lost. Please include your name on the booking and reference number. Our team will take a look and get back to you when your item has been found.  

• Fantastic! You are welcome to call our team, or you can book directly through our website. We look forward to welcoming you back again.
• If you need any expert advice or hint and tips on what to do next in London, our team are on hand to assist you. Please call or email us.