• If you have received an e-ticket then your booking is confirmed. For Tours and Experiences, we would recommend that you contact us 72 hours prior to departure to reconfirm.
• Tours and Experiences are operated subject to demand, and on rare occasions, it is necessary to cancel a departure due to extenuating circumstances (road closures, venue closures etc.). If there are any changes to your Tour or Experience we will contact you.

• You should receive your e-ticket a few minutes after you have completed your booking. Please check your spam and junk folders.
• If your e-ticket has not arrived after 10 minutes then please call or email us and our team will be happy to help.

• Please visit the specific product page on our website to see the inclusions and exclusions.
• On Tours and Experiences, gratuities for your Expert Guide and driver are not included, however, they are at your discretion.

• You are able to amend your booking free of charge (subject to availability) in line with our Amendments & Cancellations policy (see our Booking Conditions). 
• Please note that tickets for Rail Tours and Attractions are non-refundable and non-changeable.

We will make every effort to provide a refund for any cancellations in accordance with the below periods of notice:

Tours

• Coach, walking & private chauffeur tours 24 hours
• Warner Bros. Studio Tour, Buckingham Palace & Windsor Castle Tour 48 hours
• Highclere Castle & Oxford 7 days
• Stonehenge Inner Circle Access 28 days

Rail

• Rail tours 7 days
• Royal Windsor Steam Express 4 weeks (4-12 weeks will be charged at 50%)

Attractions

• Merlin Attractions 24 hours
• Buckingham Palace Staterooms 48 hours
• City Cruises 72 hours
• Bateaux London 48 hours
• All other attractions are refundable before redemption

Group Bookings

• 7 days prior to travel
• 8 to 14 days prior to travel a 50% cancellation fee applies
• Warner Bros. group bookings can be cancelled up to
• 30 days prior to travel, within 30 days 100% cancellation fee applies

Third-Party Tours or products and services not operated directly by Evan Evans are subject to the booking terms and conditions of the company that operates the product. Please refer to the specific product page for further information. 

• For Tours and Experiences, we recommend that you call or email us to reconfirm your booking 72 hours before departure. This will also give us the opportunity to provide you with any additional information or answer any further questions you may have.

• If you have booked a Tour or Experience then you do not need to print out your ticket, however, please bring an electronic copy with you.
• If you have booked an Attraction you will need to bring a printed copy of your ticket to gain admission.

• Your ticket (either your e-ticket or a printed ticket. You must print your e-ticket if you are visiting an attraction).
• If you are on a Tour or Experience then you are welcome to bring a packed lunch and a cold drink. Hot food and hot drinks are not allowed onboard the coach. 
• An umbrella or waterproofs in-case of wet weather. 
• Instructions on how to get to your departure point. 
• Spare change if you wish to tip your Expert Guide or the driver. 
• If your Tour departs from Victoria Coach Station and you wish to use the toilet, then there is a 30p charge.
• For Paris and Brussels Rail Tours you must bring your Passport and Visa (if applicable). 

Coach Tours
Most of our half-day and full-day coach Tours depart from Gates 1-5 at Victoria Coach Station. Other Tour departures are as follows:

• Buckingham Palace and Windsor Castle with Lunch  - Queen's Gallery
• Crown Jewels of London with River Cruise - Original London Visitor Centre
• Jack the Ripper Tour - Evan Evans Office
• London in Style with Afternoon Tea - Evan Evans Office
• Rock & Roll Tours - Original London Visitor Centre
• Royal Windsor Afternoon Tour with Lunch - Evan Evans Office
• Stonehenge Express - Evan Evans Office
• Stonehenge Inner Circle Access, Oxford & Windsor – Park Plaza Hotel Victoria
• Warner Bros. Studio Tour - Evan Evans Office
  
  

Small-Group Experiences
Most of our half-day and full-day coach tours depart from the Original London Visitor Centre. Other departure details are as follows:

• A Taste of London: Borough Market & Gin Distillery – Needle Sculpture, London Bridge
• Spy & Espionage – St Ermin’s Hotel (meet at the concierge desk)

Walking Tours

• Harry Potter Film Locations Walking Tour – Westminster Underground Station, Exit 1
• Underground Walking Tour – Lost Property Office, Baker Street

Rail Tours

• Bicester Village - Marylebone Station (Outside WHSmith)
• Brussels – St Pancras International (Dune Shoe Shop)
• Edinburgh – Kings Cross Station (Information Booth)
• Lake District – Euston Station (Main Ticket Office)
• Liverpool – Euston Station (Main Ticket Office)
• Paris – St Pancras International (Dune Shoe Shop)
• Warwick - Marylebone Station (Outside WHSmith)
• Windsor – Waterloo Station (Platform 19)

Private Chauffeured Experiences
You will be picked up from your London Hotel. Please wait by the concierge desk (or the reception if there is no concierge desk).

Attractions
There is no pick-up or drop off to get to the Attractions. Please see the specific product page for the address. 

• Coach Tours
  Departing from Victoria Coach Station: Please arrive 30 minutes before departure in time for boarding. Departing from all other locations: Please arrive 15 minutes before departure in time for boarding.
• Small-Group Experiences
  Please arrive 15 minutes before departure in time for boarding.
• Walking Tours
  Please arrive 15 minutes before departure in time for boarding.
• Rail Tours
  Please arrive at the meeting time (there is no need to arrive in advance) so that your Evan Evans representative can give you your information pack. Your train departs around 15 – 30 minutes after the meeting time which gives you enough time to pick up your tickets and get any information that you might need before you have to board.
• Private Chauffeured Experiences
  Please wait at the concierge desk or reception desk 10 minutes before your departure time.
• Attractions
  If you have pre-booked a time then we would recommend that you arrive around 15 minutes before your designated time-slot. If there is no pre-booked time then you can arrive whenever you want however we would recommend checking closure times of the attraction before visiting

• Please check the product page on our website for the duration of your Tour, Experience or Attraction. 
• Please note that Coach and Rail Tours are subject to conditions out of our control (traffic, train delays etc.). We will do our best to ensure that you return at the designated time, however, this cannot be guaranteed. 

Coach Tours
Most of our coach tours finish at Victoria Train Station. Depending on the tour and the route the driver might be able to make a couple of additional stops en-route. Other tour ending details are as follows:

• Crown Jewels of London with River Cruise - Original London Visitor Centre
• Jack the Ripper Tour – Close to Trafalgar Square
• London in One Day – Westminster Pier
• London in Style with Afternoon Tea – Westminster Abbey
• Rock & Roll Tours - Original London Visitor Centre
• Royal London with the Changing of the Guard – Trafalgar Square

Small-Group Experiences
Most of our coach tours finish at Victoria Train Station. Other end points are as follows:

• A Taste of London: Borough Market & Gin Distillery –Beefeater Gin Distillery
• Wartime London Tour - Trafalgar Square

Walking Tours

• Harry Potter Film Locations Walking Tour – Kings Cross Station
• Underground Walking Tour – Westminster Underground Station

Rail Tours

• Bicester Village - Marylebone Station
• Brussels – St Pancras International
• Edinburgh – Kings Cross Station
• Lake District – Euston Station
• Liverpool – Euston Station
• Paris – St Pancras International
• Warwick - Marylebone Station
• Windsor – Waterloo Station

Private Chauffeured Experiences
You will be dropped off at your hotel at the end of your experience. If you would like to be dropped off somewhere else (as long as it does not increase the distance or time of the journey) then please request this from your Expert Guide on the day.

Attractions
Your visit will end at the attraction. If you would like to check the address or duration of your visit then please see the product page on our website. 

• Please call or email us at least 72 hours in advance of your booking to inform us of any dietary requirements.
• We will do everything to ensure that your requirements are catered for, however where we work with third parties we cannot always guarantee this.

Please call us to let us know if you are running late and we will do everything we can to help you. Just to give you an idea of what to expect:

• Coach Tours
  Unfortunately, our Coach Tours have to depart on time, not only for the enjoyment of other passengers but also as we would be subject to penalties for late-running departures. For the majority of the Tours, there is no opportunity to join at a later point. 
• Walking Tours
  If we can let the Guide know in advance that you are running late, they might be able to wait a couple of minutes for you before departing. If the Tour has already started, it will not be possible for you to join.
• Rail Tours
  The meeting time is around 15–30 minutes before the departure of the train. Please call us if you are running late so that we can inform the Evan Evans Representative when to expect you. Please note that for Paris and Brussels Rail Tours the boarding gates close early and there can often be a long queue to clear security and passport control.
• Private Chauffeured Experiences
  As this is a Private Experience, the driver and Expert Guide are at your disposal, however, please inform us if you are running late. Please note that we are unable to extend the length of the Experience due to a late start time. 
• Attractions
  If you have booked a time-slot, please call us and we will see what we can do. If there is no time-slot booked then you can turn up to the Attraction when you wish (subject to opening times). 

• Unfortunately, there are no toilets onboard our coaches, however, we do make regular stops.
• If your Tour departs from Victoria Coach Station there is a toilet (subject to a 30p charge) that you can use before departure.
• If you are on a Rail Tour, most trains have toilet facilities. 

If you would like to bring along snacks or a packed lunch then you are welcome to eat on the coach. The following items are not permitted for health & safety and hygiene reasons:

• Hot drinks
• Hot food
• Ice cream
• Any foods with a strong odour

• Unfortunately, we do not take seat reservations on the coach, and we usually reserve the front 8 seats for people with a disability. Our Expert Guides also need to sit at the front of the coach so they can access the microphone.
• For Rail Tours, we always request forward-facing window seats, and we will endeavour to seat parties together, however, this cannot always be guaranteed. 

You can leave a Tour or Experience partway through. Please inform your Expert Guide so that they won’t wait for you to come back. Please note that we cannot guarantee the order of a Tour or Experience, so if you would like to leave at a particular destination, then you will forgo any remaining stops. 

• Unfortunately, the tickets that we purchase are non-changeable and non-refundable. If you do want to return at a later or earlier time, then we would suggest asking at the station ticket office. However, if the change is possible, it may be subject to an additional fee.
• Warwick, Bicester & Windsor Tours: we have purchased an open return journey so you can return whenever you like.

• As long as you can lift your luggage into the under-coach compartments then you are welcome to bring it along with you. Please bring all items of value with you when leaving the coach. 
• Warner Brothers Studio Tour: the coaches that we use often change so if you bring luggage with you we would request that you take it with you into Warner Bros Studios (they have a luggage storage facility). 
• We are unable to store any luggage at our office.

We can accept a wheelchair on-board provided that it is less than 10 kilograms and a member of the party is able to lift it onto the coach. Please note that there are around 7 steps up to the door of the coach. Unfortunately, we are unable to accept mobility scooters. 

Please inform us in advance if you intend to bring a wheelchair.

We would not recommend the following Tours to passengers who need the assistance of a wheelchair:

• Harry Potter Walking Tour
• Jack the Ripper Tour
• Underground Walking tour

• We're very happy to hear that you had a fantastic time! We would love for you to provide feedback on TripAdvisor, Google Reviews, or Yelp.
• If you have any specific feedback that you would like to share with the team, you can also call or email us.

• We are very sorry to hear this. Please email or call us and one of the team will be on hand to help resolve any issues where possible. 

• Please call us so that we can help you locate the item. You might need to come and pick it up at our offices in Victoria. 

• Fantastic! You are welcome to call our team, or you can book directly through our website. We look forward to welcoming you back again.
• If you need any expert advice or hint and tips on what to do next in London, our team are on hand to assist you. Please call or email us.