If you or someone in your party requires any special arrangements for your journey, here is everything you need to know. Please take a moment to read the information below, and remember to fill out our Travel Accessibility Request Form (at the bottom of this page) at least seven days before travel. 

If you have any further questions or need additional information:

• Please call us on +44 (0)207 932 8385 from 7:00 am to 7:00 pm (UK time) daily
• Email us at reservations@evanevanstours.co.uk

Travel with Wheelchairs and Mobility Scooters 

Although wheelchair or mobility scooter access may be limited or difficult at certain attractions, our vehicles are equipped for the following:

• Guests with foldable wheelchairs are welcome on all of our vehicles, provided they can transfer from their wheelchairs to the designated seats unaided or with assistance from a carer or relative.
• We have limited vehicle availability for wheelchair-bound guests, so please contact us at least seven days before travel so we can make sure to arrange a suitable vehicle.
• Guests travelling with mobility scooters should contact us at least seven days before travel so we can ensure that the scooters or any additional equipment are possible to store in the vehicle's luggage compartment.

Please note that due to health and safety regulations, our staff cannot assist with boarding and wheeling during our tours. Instead, your carer or relative may help you with your wheelchair or mobility scooter and getting in and out of the vehicle.

Please check the pace of your selected tour as some of our tours involve intense walking and are not recommended for people with limited mobility.

Carer tickets

We are happy to offer complimentary tickets for carers as long as they are registered carers and provide us with documentation. Please let us know by completing the Travel Accessibility Request Form at least seven days before travel.

Assistance dogs

Assistance dogs are allowed on our coaches and in most venues we visit. Please refer to the Accessibility links below and inform us by filling out our Travel Accessibility Request Form at least seven days before travel, as this will help us make the necessary arrangements.

Hearing impairments

We are happy to provide tour commentary transcripts and adapted headphones for our audio headsets. Some venues may offer additional aids such as British Sign Language videos or interpreters, induction loops, and more. Please refer to the Accessibility links below.

Visual impairments

If you’re travelling with an assistance dog, please refer to the ‘Assistance Dogs’ section above. Some venues may offer additional aids such as audio description, Braille signage, larger font prints, and more. Please refer to the Accessibility links below.

Places we visit

Before booking your tour with Evan Evans, please review essential information available on our suppliers' websites below. The list is conveniently organised alphabetically for ease of reference. On your PC keyboard, use the CTRL+F shortcut to quickly search for specific locations (Command + F on Macbook).

London

ABBA Arena

• Full accessibility information on ABBA Voyage’s website here

Arsenal FC Stadium

• Full accessibility information on the Arsenal FC Stadium’s website here

Big Bus London

• Full accessibility information on Big Bus London’s website here

Brigit’s Bakery Afternoon Tea Buses

• Full accessibility on Brigit’s Bakery Sightseeing Buses here

Buckingham Palace

• Full accessibility information on Buckingham Palace’s website here

Chelsea FC Stadium

• Full accessibility information on the Chelsea FC Stadium’s website here

City Cruises

• Full accessibility information on the City Cruises’ website here

Cutty Sark, Greenwich

• Full accessibility information on Royal Museums Greenwich’s website here

Hampton Court Palace

• Full accessibility information on Hampton Court Palace’s website here

Hard Rock Cafe London

Disabled access is provided to the Hard Rock Cafe London’s ground-floor restaurant.

• Full accessibility information on the Hard Rock Cafe London’s website here

HMS Belfast

• Full accessibility information on the Imperial War Museums’ website here

IFS Cloud Cable Car

• Full accessibility information on TfL's website here

Kensington Palace

• Full accessibility information on Kensington Palace’s website here

Kew Gardens & Kew Palace

• Full accessibility information on Kew Gardens’ website here

London Bustronome

• Full accessibility information on London Bustronome’s website here

London Dungeon

• Full accessibility information on London Dungeon’s website here

London Eye

• Full accessibility information on the London Eye’s website here and here

London Sea Life Aquarium

• Full accessibility information on London SEA LIFE Aquarium’s website here

London Transport Museum

• Full accessibility information on the London Transport Museum’s website here

Madame Tussauds London

• Full accessibility information on Madame Tussauds London’s website here

Shakespeare’s Globe

• Full accessibility information on Shakespeare Globe’s website here

Shrek’s Adventure

• Full accessibility information on Madame Tussauds London’s website here

St Paul’s Cathedral

• Full accessibility information on the St Paul’s Cathedral’s website here

Thames Rockets

• Full accessibility information on Thames Rockets’ website here

The King’s Gallery

• Full accessibility information on The King’s Gallery’s website here

The Old Royal Naval College, Greenwich

• Full accessibility information on The Old Royal Naval College’s website here

The Royal Mews

• Full accessibility information on The Royal Mews’ website here

The Royal Observatory, Greenwich

• Full accessibility information on Royal Museums Greenwich’s website here

The Rubens at The Palace

• Full accessibility information on The Ruben’s website here

The Milestone Hotel

• Full accessibility information on The Milestone’s website here

Tottenham Hotspur Stadium

• Full accessibility information on Tottenham Hotspur Stadium’s website here

Tower of London

• Full accessibility information on the Tower of London’s website here

Uber Boat by Thames Clippers

• Full accessibility information on the Uber Boat by Thames Clippers’ website here

Wembley Stadium

• Full accessibility information on Wembley Stadium’s website here

Westminster Abbey

• Full accessibility information on Westminster Abbey’s website here

ZSL London Zoo

• Full accessibility information on ZSL London Zoo’s website here

Outside London

Blenheim Palace

• Full accessibility information on Blenheim Palace’s website here

Canterbury Cathedral

• Full accessibility information on Canterbury Cathedral’s website here

Christ Church College, Oxford

• Full accessibility information on Christ Church’s website here

Dover Castle

• Full accessibility information on Dover Castle English Heritage’s website here

Gloucester Cathedral

• Full accessibility information on Gloucester Cathedral’s website here

Lacock Abbey

• Full Lacock Abbey’s accessibility information here

Leeds Castle

• Full accessibility information on Leeds Castle’s website here

Legoland Winsor Resort

• Full accessibility information on Legoland Windsor Resort’s website here

Palace of Holyroodhouse, Edinburgh

• Full accessibility information on the Palace of Holyroodhouse’s website here

Rochester Castle

• Full accessibility information on Rochester Castle English Heritage’s website here

Roman Baths

• Full accessibility information on the Roman Baths’ website here

Shakespeare's Birthplace

• Full accessibility information on the Shakespeare’s Birthplace English Heritage’s website here

Stonehenge

• Full accessibility information on the Stonehenge English Heritage’s website here

The King’s Gallery, Palace of Holyroodhouse, Edinburgh

• Full accessibility information on the Palace of Holyroodhouse’s website here

Windsor Castle.

• Important: the lift from Windsor Castle Coach Park to the upper level is currently out of order due to refurbishment. If you have any accessibility requirements, please contact us ahead of your tour.
• Full accessibility information on Windsor Castle’s website here

Waddesdon Manor

• Full accessibility information on Waddesdon Manor’s website here

Warner Bros. Studios

• Full accessibility information on Warner Bros Studios’ website here

Warwick Castle

• Full accessibility information on Warwick Castle’s website here

York City Cruise

• Full accessibility information on York City Cruises’ website here

Rail Tours

Bicester

• Train operator: Chiltern Railways / Full accessibility information here
• Bicester Village’s full accessibility information here

Birmingham (to Warner Bros. Studios)

• Train operator: AVANTI / Full accessibility information here
• Warner Bros Studios’ full accessibility information here

Edinburgh

• Train operator: LNER / Full accessibility information here
• Edinburgh Hop-on, Hop-off’s full accessibility information here
• Edinburgh Castle’s full accessibility information here

Liverpool

• Train operator: AVANTI / Full accessibility information here
• Liverpool FC Anfield Stadium’s full accessibility information here

Manchester

• Train operator: AVANTI / Full accessibility information here
• Manchester City Stadium Tour’s full accessibility information here
• National Football Museum’s full accessibility information can be downloaded here

Oxford Harry Potter Highlights Walking Tour

• Train operator: Chiltern Railways / Full accessibility information here
• New College’s full accessibility information here

Paris

• Train operator: Eurostar / Full accessibility information here

Warwick Castle

• Train operator: Chiltern Railways / Full accessibility information here
• Warwick Castle’s full accessibility information here

York

• Train operator: LNER / Full accessibility information here
• York Hop-on, Hop-off’s full accessibility information here

Form

Please note that completion of this form does not represent confirmation of booking or guarantee of availability. Bookings are subject to our general Booking Conditions.