Coronavirus Travel Update

Your Travel Questions Answered

MAKING MY BOOKING

When will you start to run tours again?

Most of our tours are now available to book again. The only tours which are not yet available are where venues have not yet reopened to groups or where international travel is not feasible with the current restrictions (i.e., our international tours to Paris from the UK). Please see our website for the most up to date availability, or give us a call on 02079501777 or email us at reservations@evanevanstours.co.uk if you have any specific questions.

Is Evan Evans and The Travel Corporation (TTC) financially sound?

Evan Evans is a proud member of The Travel Corporation (TTC), a family owned and operated business who, in their 101st year of business, remain stable and solvent despite the difficulties caused by the pandemic. TTC's incredible legacy, financial strength and integrity mean you can have peace of mind knowing your money is safe. You can read TTC Chief Executive Brett's Tollman's letter of reassurance to all guests here.

How will Evan Evans be assisting with any mandatory testing required pre, during and post travel to the UK?

Any testing that is required before traveling to the UK will be the responsibility of the guest to organise, as these requirements will be in accordance with airline policies, and the entry requirements of the UK. This testing will be at the expense of the guest. During your tour, no testing is required. Any testing required post travel will again be the responsibility of the guest to organise.

Will you be offering guaranteed departures for tours?

Our tours operate in accordance with our Booking Conditions, including minimum numbers to operate. In the event we cannot operate a departure we will provide guests with as much notice as possible and offer a suitable and comparable alternative departure date or tour, future travel credit, or a full refund. If you would like more information about a specific departure, please call us on 02079501777 or email us at reservations@evanevanstours.co.uk.

Different countries are vaccinating at different rates, and as such my country is further ahead in their vaccination roll-out. How will this impact my tour?

Our protocols are determined by government guidelines. We continue to monitor and adapt our operations to changing regulations, ensuring that our guests wellbeing is the absolute priority.

Do you offer small-group or private tours?

Yes, we certainly do. You can choose to travel on one of our small group departures with a maximum of 16 guests, or upgrade to a private chauffered tour with a maximum of 6 people in your own travel bubble. For more information on our small group and private chauffeured experiences please see our website.

PRE-DEPARTURE

Will I need to have had the COVID-19 vaccination to be allowed to travel with Evan Evans?

We do not mandate vaccinations at this time, however guests displaying any symptoms of COVID-19 will not be able to travel with us and will have to rebook for another day.

When traveling to the UK, guests will also need to comply with specific requirements imposed by airlines and / or governments which may differ from the above.

What happens if my booking is cancelled due to new lockdown restrictions?

We will endeavour to give you maximum possible warning if your booking is cancelled. You will then have the option to reschedule for a future date, receive travel credit (valid until the 31st March 2023) or opt for a full refund (which you will receive within 7-10 business days).

What travel insurance do I need to purchase that protects me against COVID-19 related claims?

We do not offer insurance however we would always recommend purchasing travel insurance if traveling to the UK from abroad as unexpected events can happen when you travel, like an accident or illness during your trip (such as COVID-19), which can bring additional personal risks and costs. If you do purchase insurance please make sure you are covered for the complete dates of your trip and please validate that you have the appropriate level of coverage in the currency for your country of origin, in the following categories: Trip interruption; (to cover the cost of your trip, including air); Trip Delay; Emergency Evacuation/Repatriation; Medical Expenses from illness (covering individual or pandemic event); etc.

If someone in my group tests positive for Covid-19, who pays for the 14 days of quarantine in a hotel and the associated additional expenses like food, etc?

Evan Evans highly recommends you obtain travel insurance to cover situations such as these. Unexpected events can happen when you travel, like an accident or illness during your trip (such as COVID-19), which can bring additional personal risks and costs. Please be sure you are covered for the complete dates of your trip and please validate that you have the appropriate level of coverage in the currency for your country of origin, in the following categories: Trip interruption; (to cover the cost of your trip, including air); Trip Delay; Emergency Evacuation/Repatriation; Medical Expenses from illness (covering individual or pandemic event); etc.

Will my trip be cancelled if someone in my tour group gets sick?

If someone gets sick while travelling, we are not expecting the tour to be cancelled, however it will depend on the specific situation as we will need to follow the advice of the government and health authorities. Our staff will be on hand to facilitate any required distancing where neccesary.

If I have recently recovered from COVID-19, will I be allowed to travel with you?

If you have completed the period of mandatory isolation, have since tested negative and display no new symptoms of COVID-19 then you are welcome to join one of our tours.

What happens if I test positive for COVID-19 prior to travelling?

We highly recommend you obtain travel insurance to cover situations such as this. If you test positive prior to travel, you should self-isolate and delay your plans as symptoms may well develop, or until you have recovered from COVID-19. You will be unable to join your tour if you have recently tested positive for COVID-19 and are required to self-isolate.

ON TOUR

How will Evan Evans take care of my health and wellbeing?

When you travel with us, you can rest assured your health and wellbeing are our top priority. We have implemented hygiene and wellbeing protocols that have been endorsed by the World Tourism & Travel Council (WTTC), please see evanevanstours.com/travel-health for more details.

Will I still have a good time despite these new protocols being in place?

Of course. The protocols we have put in place are there to protect you, but we can assure you that you will still have the same incredible Evan Evans travel experience as before. Every single itinerary we run is perfectly planned to ensure that you can travel with total ease, combining the perfect blend of must see sites and authentic local experiences. Every aspect of your tour will have been vetted and approved by our teams, and we are on hand to ensure that you are well looked after.

Will we have to distance from other people in our tour group who we are not traveling with?

If you wish to travel as an exclusive bubble, you can upgrade to a private chauffered experience. These are all available to book on our website (evanevanstours.co.uk) and will accomodate up to 6 people. Alternatively if your group is over 6 people then we can organise a private customised group tour for you. Please call us on 02079501777 or email us at groups@evanevanstours.co.uk for a quote.

How are the coaches cleaned and maintained to ensure they are germ free?

We continue to follow government guidelines regarding our coaches. Groups travelling together will be seated together, and face coverings will be required on board. All coaches will be fully disinfected before each tour and a sanitiser fogger will be used on them overnight. Additionally, all surfaces will be disinfected throughout the day, and there are hand sanitiser dispensers and wipes available for you to use.

Will your tours be operating at full capacity, or how are you preparing your tours to ensure that social distancing is respected?

Following the latest government advice, our coaches are operating at normal capacity on departures from 11th October 2021. Seating is planned in advance, and where possible empty seats will be left next to single travellers and odd-numbered groups, although this cannot be guaranteed. Personal audio headsets are included in the price of our guided tours allowing you to never miss a word of your live guided commentary without the need to stand close to your guide or other guests. There may be social distancing guidelines at the places we visit, and guests will be advised of this by the venues on arrival.

What happens if any of the sights or inclusions my group is due to visit are affected by closures while I am on tour?

Our operations teams and contact centre teams work behind the scenes and are on call to ensure that should your tour be impacted by closures or changes, the impact to your travel experience will be minimal. Where possible we will adjust your itinerary to visit alternative sites or inclusions, so you can be assured you will still enjoy the same incredible value that we are known for.

If we are able to travel, what is the probability of the tour operating as normal? Will venues be closed, for example?

How the tour will operate will depend on the destinations you are travelling to. Although most venues are welcoming guests, if there are any changes to your itinerary we will inform you in advance (where possible) and will give you the option to change, reschedule or receive a refund on your booking.

If I book my trip and then certain sites or experiences are suddenly required to close, how will you ensure my experience is not impacted?

Because you have chosen to travel with a guided touring company, managing these kinds of scenarios is what our team do best. We can assure you that we will adjust your itinerary while still making sure that you have an unforgettable travel experience, that still provides incredible value. You will be updated of these changes in advance of your tour or experience (where possible) and will be given options if you do not wish to go ahead (alternative tours, departure dates, Future Travel Credit or a full refund).

Will travel requirements be subject to different guidelines if I am travelling in a private group?

Whatever style of travel you choose (a full size coach tour, small group experience or private chauffered experience), all groups will be required to comply with local travel requirements, which our staff will clearly explain to you once you are on tour.

When travelling with Evan Evans, will I be required to stay exclusively with the group and therefore not be able to enjoy experiences outside of the itinerary on my own, because of risk of exposure?

Guests will be able to enjoy experiences that are either part of or separate to their itinerary as they wish, as long as they feel comfortable doing so, behave responsibly and follow local protocols.

Will I need to wear a mask the entire time on the tour?

Guests are required to wear a face covering when traveling on board our vehicles, unless they have a medical exemption. At venues, guests are required to follow the rules or guidelines in place, and our guides are on hand to help facilitate this.

Will we be refunded for missed inclusions?

Please be assured that we are a responsible and conscientious tour operator with a reputation for providing incredible value to our guests. While some inclusions may be subject to change or closures, wherever possible we will find alternative solutions to ensure your experience is still a remarkable one or give you a partial refund should a venue be required to close while the tour is in progress.

Will I be provided with PPE?

Extra masks, hand sanitiser and gloves will be available to all guests, on board our coaches. We also advise all guests to bring their own masks to ensure their comfort, and any PPE they require to feel confident and assured.

Certain attractions will be crowded, how are you going to minimise contact with other travellers who are not part of our group?

All venues and attractions we visit are vetted to make sure that they are adhering to government guidelines and regulations. Currently many attractions have reduced visitor numbers to allow for appropriate physical distancing and to avoid overcrowding.

How will the Tour Guide and Coach Driver practice social distancing themselves on the coach?

Our Tour Guides and Coach Drivers have undergone COVID-19 preparedness training, including the importance of managing social distancing. For example, our Tour Guide will be seated at the front of the coach and, in most cases, the Driver will step out of the vehicle, when social distancing can't be maintained, allowing both to take necessary steps for the wellbeing of our guests. Personal audio headsets are included in the price of our guided tours allowing you to never miss a word of your live guided commentary without the need for the guide to stand close to you.

Will I be provided with a listening device for guide commentary and how will these be cleaned after each use?

Each guest will be provided with their own personal headset for the duration of their tour. These are fully sanitised between tours and come prepared in a sealed package, so they cannot be tampered with. Each guest will also receive their own brand new set of ear phones.  

Will the Tour Guide and Coach Driver be vaccinated or tested?

If either the Tour Guide or Coach Driver display any COVID-19 symptoms before or during the tour they will be replaced with an alternative staff member immediately. At the moment vaccinations are not mandatory in the UK, however based on current vaccine supply predictions we expect most of our Tour Guides and Coach Drivers to opt to be vaccinated.

Will everyone on my coach be tested?

Currently, presenting a negative lateral flow or PCR test in order to take part in a tour, has not been mandated by the government. However if any guest displays any symptoms of COVID-19 they will not be allowed to travel with us and will have to rebook for an alternative date.

Will there be a specific check-in process upon arrival?

The government is still recommending social distancing wherever possible and so we are doing everything to help facilitate this. Upon check-in all staff members will be wearing gloves and masks and will be behind a protective barrier (where possible). In order to minimise contact, mobile vouchers are accepted on all our tours, and we ask for contactless payment for any additional purchases. Hand santiser is available in our office, at the Victoria Coach Station and outside and inside the coaches. We will board the coach by group from the rear forwards and seating will be pre-assigned. Anyone with signs or symptoms of COVID-19 will not be allowed to join the tour.

Will you be sharing my contact information with anyone else, such as local health authorities?

To comply with local health authorities we may be required to collect and share personal information for contact tracing purposes, and, where mandated by the government, we will also be displaying and asking you to check in with the QR code for the NHS Track & Trace App. This information can then be used by local health departments to alert you if you may have been exposed to COVID-19.

CHANGE OF PLANS?

If I book a tour and then need to make a change, will my money be safe?

Absolutely. Thanks to our risk free and flexible booking conditions, in most cases you are free to change your plans up to 24 hours before your tour date (please double check the cancellation terms of your booking). You can choose new dates and / or a new tour without penalty. Evan Evans is also a proud member of The Travel Corporation (TTC), who remain a stable and solvent company despite the difficult circumstances caused by the pandemic.

If I rebook for a future date and am still unable to travel then, can I get a refund?

You can change your trip and/or departure date in line with our cancellation terms (the majority of tours are cancellable 24 hours prior to departure date) without incurring any fees. You can then either rebook for a future date, recieve future travel credit (currently valid until the 31st March 2023) or opt for a full refund (which you will receive within 7- 10 business days).

If I've opted for Future Travel Credit and don't use it by the March 2023, can I roll it over to a later date?

If you are unable to travel before the 31st March 2023, please call us to discuss your options and we will review your request on a case by case basis.

IS THERE SOMETHING ELSE WE CAN HELP WITH?