Due to the ongoing COVID-19 pandemic and associated restrictions, our tours are currently unavailable until 15th August 2020.
Coronavirus travel update
Our hearts and minds go out to all who've been impacted by this unprecedented pandemic; we want you to know that the wellbeing of our guests and our teams is - and will always be - our first priority.
As we plan to resume our tours, for your peace of mind we have implemented a number of new hygiene and distancing measures. For details see our Travel Health page.
Our office is currently closed due to government advice and our teams are working from home. While this change has negatively impacted our call waiting times, we remain as committed as ever to supporting you through this difficult time.
If you have a booking with us, rest assured that your tour can be postponed and rebooked without any penalty at any time. Here are the available options:
For tours departing on or before the 14th August 2020
If you have a tour booked during this period, you're eligible to either:
Re-book now and change the travel dates or tour to any of our tours without penalty for travel between 15th August 2020 and 31st July 2021
Elect to hold a Future Travel Credit of the full amount paid of the suspended tour, redeemable against any new booking for travel on any tour departing before 31st March 2022*
Please note: these policies are subject to change at any time and are not retroactive for bookings cancelled prior to Friday 20th March 2020.
For all other 2020 bookings
If you have an existing booking on a tour departing after the 31st July 2020, our standard booking conditions apply. We can also offer a free of charge date change or you can use the same value against a different tour (see * below). In order to do this please contact us in the usual way.
*Tours and dates are subject to availability. If you choose a tour that is more expensive than the original, youwill be responsible to pay the difference in price.
Warner Bros Studio Tour London - specific policy
We are suspending our departures to Warner Bros. Studio Tour London for travel dates between 25th April - 14th August 2020 inclusive
If you have a booking with us, we can offer a free of charge date change for travel between the date Warner Bros re-opens and 31st December 2020 with all dates and departures subject to availability.
Alternatively, we can offer a Future Travel Credit that can be used against the value of another tour up to and including 31st March 2022, with all dates and departures subject to availability.
Attractions - specific policy
If you have avisit booked to a London attraction, we can offer a date change to the end of the attraction’s current pricing period - in most cases, this is the end of March 2021 but in a few cases, it is the end of December 2020. Please contact usand we will reply on a case by case basis.
Update on West End Theatre performances
Our partner for theatre ticketing, Headout, has advised us of the following in relation to West End Theatre performances:
At the time of writing shows are only bookable from January 2021 onwards.
In line with Box Office policy, refunds are being actioned at a maximum of 14 days after a performance was originally scheduled to take place. Should a longer period of closure become clear, it may be possible for refunds for future performances to be provided without waiting until the event date. Refunds on card payments will be applied automatically by Headout. We will keep you updated should there be any changes to this information.
Enhanced Hygiene Protocols and Personal Responsibility – COVID-19 Warning
In this new, fast changing Covid-19 era, we are doing all we can to adapt to new requirements and expectations, given the disruption caused. Read more about the important new steps and procedures that we have implemented to enhance hygiene protocols, to comply with physical distancing requirements by relevant government authorities and to give you peace of mind when you are travelling during these new times.
We have taken these enhanced hygiene protocols – for you, our other guests and our team members.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to Public Health England, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practises throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff, once you are holidaying with us.
In choosing to travel with Evan Evans, you voluntarily assume all risks related to exposure to COVID-19.
Let’s help keep each other safe and healthy.
For all other queries, please do not hesitate to contact us if you would like any further information.